FAQ - Gillz

What Makes Gillz fabric unique and better than its competition?

GillzTec fabric is cool to the touch while taking less time to dry, rapidly releasing moisture into the air and thus cooling the fabric.
Our performance fishing shirts are rated UPF 50+ which is the highest Ultraviolet Protection Factor rating a garment can receive.

How do I return my items?

To submit a return, please go to the website and scroll to the bottom of the page where you’ll find the “returns” tab.
Please click on that link and enter your order information in the return portal.
You will then be emailed a return label once the return is approved by customer service.

How do I exchange my items?

To submit an exchange, please go to the website and scroll to the bottom of the page where the “returns” tab is located.

Please click on that option, enter your order information, and indicate what shirt you would like to exchange for in the “notes” section.

A return label will be emailed to you.

Once the return is received by the warehouse, we will be able to send out an exchange for your item.

How do I find my size?

Please refer to the size guide on each product page for item measurements

What's the largest size available?

We offer 3XL in select styles. If you need further sizing assistance please email customer service at info@gillz-gear.com

How do I check my order status?

You can create an account to monitor the status of your order and all future orders
If you do not have an account, please email customer service if you do not receive a shipping notification within 24 business hours after purchasing your items.

What do I do if my order is damaged?

Please take a picture of your item and email customer service at info@gillz-gear.com for further assistance.

What do I do if I received the wrong items on my order?

Please email Customer Service at info@gillz-gear.com and we will provide you with a return shipping label.

How do I take care/wash my fabrics?

Please wash your performance gear in cold water and place in dryer on low heat.

I did not receive my entire order, what do I do now?

Please check your email for your shipping confirmation and check your tracking number for any updates, if you still have not received information on your order please email customer service at info@gillz-gear.com or call us at 904-479-2906.

Do your masks protect against airborne viruses?

Our masks do not protect against airborne viruses of any kind.

What is your standard shipping option?

USPS First Class is our standard shipping option. We also offer express USPS and FedEx shipping options at checkout.

What does it cost to ship my order?

Shipping rates and costs depends on the carrier you select at checkout.

How do I join your Pro-Staff program?

We are not currently accepting Pro-Staff Applications at this time.

I already placed my order, how do I change my delivery address?

Please contact your carrier if your order was already shipped. You can verify this by checking to see if you received a order confirmation email with a tracking number.

If you have not yet received a shipping notification, please contact customer service at 904-479-2906 or email us at info@gillz-gear.com.

Is it safe to use a credit card?

Yes, our website is secured with an SSL certificate which encrypts your payment data.

Can I be notified when an item will be back in stock?

Please subscribe to our email list to receive the latest updates on all of our gear

Frequently Asked Questions